Help

WHY CAN’T I GET IN?

Access Problems
If the ClubPinkels World isn't working, or you can't access the site then you should read through these Frequently Asked Questions.

I have a Flash or other technical problem what should I do?
If you have a Browser or a Flash problem then you should make sure you have downloaded the latest versions of both your browser and flash-player. Both are free! Mac-users should expect problems with the Safari browser. Please use Microsoft Internet Explorer or Firefox instead.

Why when I try to log-in does ‘Username or password is invalid’ appear'?
This is because your username and password are not recognised by our account verification system. Please re-enter your correct username and password again. It might also be possible that your account has been suspended and/or terminated due to administrative reasons. If you think this might be possible please contact administration@clubpinkels.com

How do I get a new password sent to me?
If you have forgotten your password or had your account stolen and YOU KNOW the email address on your account then you can use the Lost Password link to restore your own password.

In order to change your password manually go to the my details page after you are logged in with your caretaker username and password.

If you do not know all of the above information then you need to send us an email so we can try and help you.

What should I do if I cannot log into ClubPinkels?
There are a number of reasons why ClubPinkels may not work for you.

Your child might be banned - If you see a message popping up saying you have been denied access, wait one hour, then try again. If you still can't get in after 7 days, email us using banned@heforce.com.

Out Of Memory - Try restarting your computer. Also, make sure you don't have too many other browser windows/programs open when you try to use ClubPinkels.

Firewalls - If you have a firewall running on your computer or network, make sure you have specific ports opened on it, so that you may use ClubPinkels. Also make sure you haven't denied access to ClubPinkels by checking which programs are blocked from accessing the internet.

Caching - Your ISP may be keeping an old copy of our site on its servers, there isn't much we can do about this, but it will usually update in a few hours.

Black Screen - Do you click on ‘Login’ and all you get is a black screen. Most likely there is a problem with your Flash download. The best thing to do is go to download it again. When the download is complete re-install shockwave. Also make sure your browser accepts pop-ups from the ClubPinkels web site.

WHAT RESULTS IN A BAN?

In order to be fair to all members, ClubPinkels uses standardized bans. Below are the general categories for all bans, with examples to illustrate each category.

Fraud
includes: Credit Card and/or Payment Fraud, Registration Fraud. This category usually results in a permanent ban.

Personal Identifying Information
includes: asking for, receiving, or giving out ANY personally identifying information of a member, including themselves, or any staff member or family member of theirs or another member or personal information about any ClubPinkels staff member. Examples include: web cam offers or requests; selling, trading or lending ClubPinkels accounts, school names, account names, Instant messenger details, email account information, streets, locations, meeting places, phone numbers, mobile numbers, photos, etc. These are usually permanent bans.

Illegal Activity/T&C Violation
includes: promoting the use of illegal drugs, password phishing, keylogging, using third party software to disrupt the programming of the platform, discussion about illegal activities, making death threats, making bomb threats, disclosing or sharing or posting confidential ClubPinkels information on the web or via email or any electronic or printed form. These bans are often permanent bans and might gbe reported to the police.

Hate Speech
includes: racial slurs, gender slander, etc. Not usually less than a 24 hour ban. We do not tolerate hate speech and believe it to be completely unacceptable behavior.

Harassment
includes: bullying, sexual harassment, yelling out loud about another member in a chatroom, or by mail, spreading rumours about a member, creating any ClubPinkels name to harass another player, and the like. Usually a 2 hour ban, unless the behavior is repeated or extreme.

Sexually Explicit
includes: sexual words and/or terms, advertising prostitution, soliciting or participating in cybersex or discussion about sexual acts, giving out porn urls, etc. This ban is usually 2 hours in length. If there is repeated behaviour, the bans will increase incrementally.

Vulgarity
includes: swearing, avoiding the filter, unacceptable behavior in rooms, unacceptable ClubPinkels avatar names, unacceptable discussion or unacceptable ascii art. Usually these bans are 2 hours. If it's a repeated ban or if a member uses extreme vulgarity, the ban can be up to 7 days or more. In some extreme instances, members will be permanently banned.

WHAT ARE THE RULES?

Here are the most important rules you must follow inside the ClubPinkels Tween. Our General Terms contains the full list of rules - please read those if you are unsure about how to act. If you break the ClubPinkels Rules or the General Terms, you will be banned from the ClubPinkels World.
You must not:

• Ask for or give out passwords, email addresses, messenger contacts, personal photos or other details such as your location or phone number;
• Swear or use racist or offensive terms;
• Use any programs to hack, script or edit The ClubPinkels World in any way;
• Trick other members into giving you their passwords, addresses and/or location;
• Describe sexual acts to other members;
• Pester people who don't want to talk to you;
• Give away, trade or sell your ClubPinkels account;
• Break the law or talk others into breaking it.

If you see anyone breaking the rules, please contact ClubPinkels at moderator@clubpinkels.com.